Frequently Asked Questions

If you have any questions to which you didn’t find the answer for, ask our support via email.We’re here to help!

Question:

Who could provide the warranty service?

How about the warranty?

How to Choose Hardware for Bitcoin Mining?

The Process of Signing Up on the Web and Mobile Devices

How to return goods?

How to use the miner?

How to Search Your Miner's IP?

ASIC—What should I do if I cannot find the IP to enter the interface page of my miner?

ASIC—how do I set up firmware for my miner?

How do I choose a miner?

Solution:

If it is within the warranty period, the original factory will be responsible for it. If it is out of the warranty, we will provide paid maintenance service.


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com

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About new machine ,there is around 300days. If you need used machine, we will test and confirm with you before shipment.


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com

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If you are curious how you would go about mining Bitcoin, the first thing to note is that for mining BTC, your only option is to buy a Bitcoin mining machine, i.e., an Application-Specific Integrated Circuit device, commonly referred to as an ASIC.


These devices can only mine Bitcoin, but they are highly efficient in doing so. They are so efficient that their introduction around 2013 made all other types of calculating mining devices obsolete almost overnight. If you are looking to mine with common CPUs, GPUs or more advanced FPGAs, you will need to look into other coins. Although these devices can mine Bitcoin, they do so at such a slow pace that it’s just a waste of time and electricity. 


For reference, the best graphics card available just before the rise of ASICs, the AMD 7970, produced 800 million hashes per second. Now, an average ASIC produces 100 trillion hashes per second — a 125,000-fold difference. The number of hashes produced in a second is commonly referred to as the “hash rate” and it is an important performance measurement for mining devices.


Two other factors should be considered when purchasing a Bitcoin mining device. One is the electricity consumption, measured in watts. Between two devices that produce the same number of hashes, the one that uses the least electricity will be more profitable. The third measure is the unit cost for each device. It is pointless to have the most energy-efficient ASIC in the world if it takes 10 years to pay itself back through mining.

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Bitcoin has a fairly vibrant ecosystem of ASIC manufacturers, which often differ on these three parameters. Some may produce more efficient but also more expensive ASICs, while others make lower-performing hardware that comes at a cheaper price. Before analyzing which device is best suited for your needs, it is important to understand the other factors influencing profits from Bitcoin mining.


According to the current market best-selling and highest profit ASIC miners are Antminer:S19J Pro 88T, S19J Pro 96T, S19 Pro 104T, S19 Pro 110T, S19 Hyd 146T, S19 pro Hyd 158T, S19 pro+ Hyd 198T, S19 XP-134T, S19 XP-140T,S19 XP Hyd 255T, Whatsminer:M30s 88/90/92/94T,  M30s+ 32w 102T.

ETH can also select hardware according to the above method. The recommended ASics in the market are Antminer E9 2400M, YM 2400M and Ipollo 3600M.


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com


Step 1: Go to Coinbase's website. Click "Get Started", "Start" in the upper right corner.

Click "Get Started", "Start" in the upper right corner.          
                   
         
         You may be asked to verify your identity. Check the box "I am human" and select an image to enter the registration page.          
                   
         

Step 2: Fill in the personal information and set the account password

You will be asked to provide the following information. Important: Enter accurate, up-to-date information to avoid any problems. Full legal name (platform will ask for proof).          
Email address (use the address you have access to);          
Password (write it down and keep it in a safe place);          
Read the user Agreement and privacy policy.          
When you are finished, select the box and click Create Account.          

         

Step 3: Verify your email address

Next, the system will send you a verification email to the email address you filled in. I need you to verify it.          
         
                   
         

Step 4: Verify by logging into your email address

This step is also very simple. Go to your mailbox and select "Verify Email Address" in the emails you receive from Coinbase.com. Clicking on the link in the email will take you back to Coinbase.com. You will need to log back in using your most recent email and password to complete the email verification process.          
You'll need the smartphone and phone number associated with your Coinbase account to successfully complete the two-step verification.          
         

Step 5: Verify your phone number

1. Go to Coinbase. You will be prompted to add your phone number.          
2. Choose your country.          
3. Enter your mobile phone number.          
4. Click Send Code to send the code.          
5. Enter the seven-digit code Coinbase sent to your archived phone number.          
6. Click Submit. Your account is registered and you can then use Coinbase to complete the transaction you          want.          

         

Use Coinbase to trade cryptocurrencies

Buy cryptocurrency  Once logged in, on the main screen of Your account, "Your Portfolio," you will have the option to Buy various coins: "Buy Now."          
         
                   
         

On the following page, you can choose which products you want to buy, such as Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDT, etc.          
Perform the following operations as displayed on the page:          
1. Select the type of currency to purchase;          
2. Select the payment method. After selecting, you will be asked to add a bank account;          
3. The limit of the bank will be shown below;          
4. Enter the amount of currency you need to buy;          
5. Select whether to repeat purchase and how often to repeat purchase;          
 6. Next confirm the total amount you will have to pay for the purchase.          

         

Sending cryptocurrencies

If you are sending to an encrypted address belonging to another Coinbase user who has opted for instant delivery, you can use off-chain delivery. Off-chain delivery is immediate and incurs no transaction fees. On-chain delivery incurs network charges.          
         

Web

1.In the Control Panel, select Payment from the left side of the screen.          
                   
         
2. Select Send.          
3. Enter the number of encryptions you want to send. You can toggle between the legal value or encrypted          amount you want to send.          
4. Enter the encrypted address, phone number, or email address of the person to whom you want to send          encryption.          
5. (Optional) Leave a message.          

         
                   
         
6. Select the payment method and the asset from which you want to send funds.          
7. Click Continue to view details.          
         

                   
Select Send now.          
Note: All coins sent to encrypted addresses are irreversible.          

         

Coinbase mobile app

1.Click on the icon below.          
                   
         
2.Click on send          
         
                   
         
3. Click on the asset of your choice and enter the amount of cryptocurrency you want to send.          
         
                   
         
4. You can toggle between the legal value or encrypted amount you want to send.          
5. Click Continue to view and confirm transaction details.          
6. In the address book, click the recipient. Enter their email, phone number or encrypted address; Or scan the QR code.          
7. Leave notes (optional) and click Preview.          
8. Perform operations as prompted.          
If you try to send more cryptocurrency than you have in your crypto wallet, you will be prompted to top up.          
Important: All coins sent to an encrypted address are irreversible.          
Note: If the encrypted address belongs to a Coinbase customer and the recipient does not select instant delivery in their privacy Settings, these deliveries will occur on the chain and incur network charges. If you send to an encrypted address that is completely unrelated to a Coinbase customer, those sends will take place on the chain, will be sent on the network in the corresponding currency, and will incur network charges.          

         

Pay on CowMiner using Coinbase

Currently, our standalone site CowMiner only supports payments using Coinbase, When you place an order on our website, you can pay according to the following steps. 

1.Once purchased, go to the payment page and click the Coinbase button.          
         

                   
         
2. Choose to use Coinbase for quick checkout, or use another virtual currency wallet to get a receipt address for payment. Note that the address of each payment is valid for only 60 minutes. Please complete the payment within the specified time.          
         
                   


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com

       

Miner is a valuable item, we do not provide unwarranted return, once you receive and use it is not returnable. Of course, if you receive the miner and find any quality problems, you can contact us for treatment.      


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com

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We are only responsible for the sales of the solution. If you have any questions about the use of  the solution, you can go to the official website of the miner manufacturer to inquire. Of course, you can also add our sales specialist for consultation.    


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com

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Generally users can use the following methods to figure out a miner's IP address:


1. Type the router's IP into browser's address bar and then you will see a router login page. Please make sure your computer is also connected to this router.

2. Click connected terminals and then you will see all the equipment that are connecting to this router. Generally, Antminer machines will show a name with "Antminer" in it. Each terminal's IP address is listed. Copy the URL to address bar.


If users do not know router's IP address, you can download an IP scanner to figure out the miner's IP address.

1. Connect your computer and miners to the same router

2. Click Windows+R together and enter "cmd", then type "ipconfig/all" (without quotation mark) and click enter.

3. The IPv4 address is the IP address of your computer. For example, your computer's IP address is 192.168.1.146

4)Download an IP scanner and fill in 192.168.1.0-254 and click "search" to start to scan. When scan is completed, there will be a page as below. Normally there are columns such as name, IP, producer, MAC address and you can figure out which one is miner through name. But there are also some miners that do not present a name but just IP, like 192.168.1.90 in the page.

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Use IP Reporter to get the IP address (suitable for both a few miners and many miners. Generally Antminer  miners have this button)

1. Download an IP reporter software;

2. Start the software in your computer and click "start";

3. Keep the button depressed for one second; 

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4)Your computer will get the IP address of the miner as shown below.

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If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com


Check the router and network cable to make sure there is no problem with the connection between the miner, router or switch. If it is a second-hand miner, the 1.Restore the miner to factory settings (instructions for restoring to factory settings may differ, please consult the manufacturer of your miner), reconnect the miner, then attempt to find the IP address.          
2.Modify the IP network segment of your router to match that of your miner. Refer to method 1 and try to find the IP address if the miner’s IP network segment is unknown.


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com

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The process of setting up firmware for different miners or brands is similar. Let’s take Antminer as an example:          
1.Enter the IP address of the miner in the browser address bar, enter the username and password (default set as root), click “OK” to enter the miner interface page, and click “Update”.          
2.Click “Select File”, choose the respective firmware in the pop-up dialog box, and click “OK”.          
3.Click “Flash Image” on the right-hand side to start the firmware update. The preset mining pool and username will remain unchanged if you click “Keep settings”. You may need to reset the mining pool and username after the firmware update if not.          
4.The whole upgrade process takes about 2 minutes. Miners must remain switched ON and must not exit the pageduring the process. The operation of most miners are similar and the only difference will be the upgrade procedures. You can find relevant details on the official website.    


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com


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Before buying any miner, you are suggested to evaluate your purchase based on your potential scale of investment and the status of your mining farm. You should also consider the size of the miners, power consumption, noise, ease of operation, and more. As each situation is different, you should gather sufficient  relevant information before making purchase decisions to ensure your specific needs will be met.          
We have listed the advantages and disadvantages of ASIC and GPU miners. You may refer to this list before making any purchase decisions. ASIC miners         

Advantages:          
Higher hashrate.  Easy to manage and available for batch configuration. Easy to move and simple to maintain.          

Disadvantages:          
Fixed algorithm with a single minable coin (only support coins that are under the same algorithm). Noisy. Fast obsolescence. GPU miners          

Advantages:          
Flexibility in mining different currencies based on profits. Less noisy, lower power consumption. Wide range of use, relatively good in terms of keeping value.      Disadvantages:          
Large in size; hard to assemble and move. GPU miner overclocking, BIOS updates, hardware maintenance, and other operations are more complicated, so they  may not be easy for beginners.    


If you need assistance in selecting a mining rig that is right for you, contact FLOCKMINER for assistance and additional information. Contact us to provide 24-hour mining machinery solutions, mining plant construction, sales, bulk orders, etc

Whatsapp:+1(347)3992716

Email:service@flockminer.com

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